At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

Our role Purpose

We have a permanent opportunity for a Head of Business Operations, reporting to the COO, Technology and primarily partnering with the Director of Digital. The role will support the Director of Digital in the delivery of the Bupa Technology strategy, aligning work to business priorities, and embedding Bupa Ways of Working in a complex, evolving environment.

Key responsibilities include:

• Managing the operations of the Digital team ensuring the appropriate operating model is in place, 
• Partnering with other Technology teams (including COO), Finance, People and Enterprise Delivery Office to align on priorities, accelerate delivery, remove duplication and resolve blockers.
• Driving modern delivery practices particularly agile ways of working across Digital 
• Leading the submission of reports, papers, dashboards, and insights to support executive decision-making
• Supporting the broader Technology strategy, risk management, and change programs.  

What you’ll need to make it possible

• Strong expertise in Agile ways of working, with proven ability to embed and driveways of working
• Experience operating in large, complex environments; digital experience strongly advantageous
• Demonstrated success enabling cross-functional teams to deliver against local and group strategy
• Relevant tertiary qualification or equivalent experience in agile and performance management
• Excellent written communication skills, with ability to translate team outcomes into executive and board-level reporting
• Proven experience driving process improvement and supporting Business and broader Technology change initiatives

Why you’ll love it?

At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world, and we know this starts with delivering our purpose for our people.   

Our wellbeing program Viva has been designed to help you to live a healthy and happy life. It includes access to health & general insurance discounts, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. Through Viva you have access to a range of benefits that will help you to maintain your physical, mental, social, digital, environmental and financial wellbeing. As well as a competitive salary, a range of Bupa benefits and flexible working, you’ll be challenged and encouraged to innovate. 

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.