Senior Channels Analyst
Melbourne, Australia
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
The purpose of this job is…..
Drive operational excellence and performance across Customer Channels and Growth by turning data into actionable insights, strategies, and test-and-learn initiatives that deliver key business outcomes.
In this business-critical role, you will lead initiatives that improve efficiency, reduce costs, and enhance customer experience across areas such as Sales, Service, Retention, and Complaints. Acting as a trusted advisor to senior leaders, you’ll influence strategic priorities and investment decisions through clear, insight-led recommendations.
You’ll also strengthen governance and risk practices while collaborating across the enterprise to solve problems, drive outcomes, and continuously improve processes with a strong focus on customer experience, efficiency, and risk management.
What you’ll need to make it possible
- 5+ years’ senior experience as a Business Analyst, Data Analyst, or Management Consultant
- Proven ability to operate autonomously and manage complex data, processes, and risk
- Strong commercial acumen, including understanding of business drivers, budgeting, and ROI
- Thrives in fast-paced environments with the ability to meet tight deadlines while maintaining strong relationships
- High attention to detail with a disciplined, execution-focused mindset
- Creative and analytical problem-solving skills
- Experience in health insurance, financial services, or other regulated industries (desirable)
- Exceptional communication skills, with the ability to engage and influence at all levels
- Strong collaboration and stakeholder engagement capabilities
- Excellent research and analytical skills
Why you’ll love it?
This is an opportunity to truly get under the hood of the business, combining data, commercial insight, and strategic thinking to solve meaningful problems. It’s a role where you don’t just analyse issues; you diagnose root causes, shape the narrative, and influence what happens next.
You’ll work across all levels of the organisation to turn insight into action. With a strong balance of analytical depth and big-picture thinking, you’ll see your ideas translate into tangible outcomes, making a real difference to customers, performance, and the broader business.
If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
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