About the opportunity 

Bupa is Australia’s largest health insurer and is committed to helping people live longer, healthier and happier lives in a better world. It supports the health and wellbeing needs of more than 4.7 million health insurance customers. Bupa has embarked on a global transition from Health Insurer to a Health caring company with the goal of becoming the world’s most customer centric organisation. 

This role will report into the Clinical Director and will provide clinical leadership, governance and clinical ethics expertise across the breadth of capabilities and services within the Customer & Transformation Office (C&TO). This role will work cross-functionally with transformation, strategy and health insurance and service operations teams ensuring a strong health driven lens is embedded in Bupa’s proposition design, build and operation

About the role

Fulltime Permanent Position

Can be based in Sydney or Melbourne

This role demands strong clinical leadership, advanced expertise in digital health and an understanding of the evolving role of genomics in primary care and preventative health, and a commitment to delivering safe, high-quality care. Key responsibilities include:

• Provide expert clinical advice aligned with Bupa’s customer-centric health vision.
• Lead virtual care and health services design and delivery across disciplines.
• Shape digital health strategy and customer health journeys.
• Guide safe, ethical use of AI and emerging technologies.
• Advise digital and innovation teams on clinical best practice.
• Support development of initiatives that position Bupa as a trusted health partner.
• Identify data use cases to inform insights and strategic decisions.
• Oversee clinical governance, ethics, and regulatory compliance.
• Define and monitor care quality KPIs and improvement initiatives.
• Manage clinical risks, incidents, and continuous quality improvement.
• Lead clinical input into strategic programs and stakeholder engagement.
• Stay across regulatory changes and communicate impacts to clinical teams.
• Act as delegate for Clinical Director and GM Clinical when required.

About you:

Required:

• AHPRA-registered medical practitioner
• Recent clinical experience, ideally in general practice, public health, or corporate health
• Proven expertise in health data, digital health, virtual care, and healthcare innovation

Highly Desirable:

• Post-graduate qualifications in fields relevant to healthcare and/or innovation (ie. Fellowship of a college, post-graduate university degrees)

• Clinical governance and risk management experience, particularly in primary care and digital models
• Experience designing and implementing new models of care
• Strong knowledge of Australian clinical regulatory and funding frameworks
• Strategic thinker with high digital health and health informatics literacy
• Change management experience in health innovation, especially digital health
• Clinical background in Women’s Health, Mental Health, or Metabolic Health
• Understanding of preventative, predictive, and holistic care approaches
• Strong stakeholder engagement and cross-functional collaboration skills
• Passion for digital innovation and new care models that improve outcomes
• Commitment to customer-centric care and experience design

Be at the heart of it with Bupa

The CI&PCT team are a passionate and professional group of individuals that really care about the work they do.  Operating in a unique corporate and clinical environment with extremely high standards, compliance, and contractual obligations and are known for being driven and responsive to the needs of our Health Insurance members, putting our customers at the centre of everything we do. 

For more information or to talk with our Talent Acquisition Partner please email Adrian Delacy Adrian.delacy@bupa.com.au

A career at Bupa is more than just a job. It's an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It's a promise to our customers to change lives for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

We've evolved from being simply a health insurer to what we call a 'health and care' company. This involves providing more wide-ranging services to benefit people's health and wellbeing, wherever they are in life. If you've got the belief, the drive and the talent, come and join us.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.