At Bupa, we’ve been working hard to help Australians take care of their health and wellbeing for over 75 years. 

You might know us a health insurer, but we do so much more! Today, more than 2,500 clinicians (including 500 doctors) provide Bupa health services, including general practice and allied health, dental, optical and audiology, visa medical checks for the Australian Government, and services for Australian Defence Force veterans and personnel.

Now, we want to play an even bigger role in improving the long-term health of all Australians. We’re operating and building a network of Healthcare Centres to help people access GP and multi-disciplinary primary care services from the experts they trust, all under one roof.

About the opportunity:

We’re looking for an Operations Improvement & Change Manager to play a pivotal role in driving operational excellence and innovation across our Healthcare Centre network.

In this role, you’ll be at the forefront of improving practice operations, optimising processes, and delivering impactful change initiatives—all while supporting high-quality patient care. You’ll work hand-in-hand with operational leaders, clinical teams, and cross-functional partners to create a more efficient, effective, and future-ready healthcare system.

This is a permanent role, that can be based in Melbourne or Sydney. We offer flexible working arrangements, so when you’re not visiting sites to meet with key stakeholders, you’ll have the option to work from home or from one of our offices in the Melbourne or Sydney CBD. 

What do I need?

• 5+ years of experience in Change management, process improvement or project management, preferably in a primary care setting. 
• 2+ years of experience working in a multi-site Healthcare setting. 
• Strong understanding of primary care operations and local healthcare industry standards.

How will I help?

• Partnering with operational leadership to evaluate current processes, identify gaps, and streamline workflows.
• Leading end-to-end process improvement initiatives using best-practice methodologies to reduce inefficiencies and uplift care delivery.
• Collaborating with the Clinical Innovation Manager to implement technology and program changes that improve patient outcomes.
• Engaging Practice teams to understand on-the-ground challenges and co-design practical, people-first solutions.
• Developing and executing change management strategies that foster adoption, communication, and engagement across teams.
• Providing subject matter expertise on Healthcare Centre operational processes to inform decision-making and strategic planning.
• Leveraging data analytics and key performance indicators (KPIs) to assess network operations and identify areas for improvement.
• Developing reports, dashboards, and performance metrics to track the effectiveness of operational changes and improvement initiatives.
• Championing a culture of continuous improvement and innovation within the Healthcare Centre network.
• Ensuring all changes comply with relevant healthcare regulations, industry standards, and internal policies

Why Bupa?

• Significant Bupa product and service discounts including Health Insurance subsidies
• Opportunity to build your career with a Global leader in healthcare
• Our global wellbeing program covers all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We are providing health benefits, information and support for everyone who works here, no matter their role. 

How to Apply:

Please click Apply to be taken to our online application process. Please note that as part of your application you will also be asked to complete a number of pre-employment checks.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers