The opportunity:

Be at the heart of our mission to become the world's most customer centric Healthcare company! 

We’re on the lookout for a passionate and experienced Operational Excellence Consultant to focus on building and enhancing our strategic capabilities, leveraging our size, scale, and experience. Enabling our portfolio of businesses to meet their full potential, as well as ensuring we are creating a seamless and connected experience for our customers, both within Health Services as well across the Bupa APAC business more broadly. 

The Operational Excellence Consultant role provides support to the General Manager, Operational Excellence, and the Operational Excellence Partners in implementing Health Services’ priorities. Responsibilities include contributing to projects and initiatives that are aligned with the organisation’s intended business outcomes.

How will I help?

• Lead the delivery of projects and initiatives set by the Operational Excellence Partners that are strategically aligned with Health Services priorities and targeted business objectives. 
• Assist in identifying and executing opportunities for growth, transformation, continuous improvement, process simplification, standardisation and optimisation across the Health Services portfolio. 
• Partner with cross-functional teams to enhance ways of working, including refining processes, procedures, work instructions, and strengthening risk and control frameworks. 
• Provide hands-on project support across multiple business units, contributing to planning, coordination, documentation and reporting activities. 
• Facilitate decision-making and issue resolution across competing priorities within the team. 
• Build effective working relationships with stakeholders at all levels of the business to support alignment of priorities and successful delivery of initiatives. 
• Advocate for the Health Services transformation and change agenda, supporting communication and engagement efforts that build awareness and commitment. 
• Maintain accurate and timely project documentation, including action logs, meeting notes, and progress updates. 
• Design and participate in post-implementation reviews to capture learnings and support ongoing refinement of operational excellence practices. 

Why work at Bupa?

Bupa’s global ambition is to be the world’s most customer centric healthcare organisation. As a global healthcare enterprise, we have a proud history of caring for over 75 years and a clear purpose: “helping people live longer, healthier and happier lives and making a better working world”.

Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

What do I need?

• Certificate or diploma-level qualifications in business, project support, or a related field (or currently working towards a tertiary qualification).
• Advanced PowerPoint, Word, Excel skills are highly desirable 
• Exposure to management consulting, strategy, project management or stakeholder engagement roles—ideally within large organisations or the health care sector. 
• Well-developed analytical skills, with proven ability to adopt a pro-active stance towards business issues by summarising information with strong communication skills orally and written. 
• Understanding of commercial concepts and a proactive attitude toward solving problems with guidance. 
• Experience in assisting with workshops and team sessions, including willingness to prepare materials and capturing notes or actions. 
• Ability to build relationships and support stakeholder communications. 
• Project management skills, including managing timelines, tracking tasks, and supporting delivery teams. 

About Bupa Asia Pacific:

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis