Opportunity snapshot: 

Pega NBA Designer role is pivotal in designing and implementing decisioning solutions that drive personalized experiences and optimize customer engagement. The ideal candidate will have a strong background in Pega decisioning, with 3+ years of Pega Decisioning experience, and a passion for leveraging data to create impactful business outcomes.

Your Contribution:

• Develop and implement decision strategies using Pega Decisioning Hub to enhance customer interactions and drive business goals. 
• Analyze and interpret product requirements and use cases to develop comprehensive decisioning strategies that meet business objectives. 
• Create and implement cross-channel decisioning strategies that ensure consistent and personalized customer experiences across various touchpoints, including web, mobile, email, and social media. 
• Work closely with business stakeholders, data scientists, and IT teams to understand requirements and translate them into effective decisioning solutions. 
• Utilize Pega’s AI and machine learning capabilities to personalize customer experiences and improve engagement metrics. 
• Leverage NBA Designer to design and optimize Next-Best-Action strategies. 
• Utilize strategy optimization enhancement tools to continuously refine and improve decision strategies. 
• Develop and execute decisioning planning to ensure alignment with business goals and customer needs. 
• Continuously monitor decisioning strategies and performance, making data-driven adjustments to optimize outcomes. 
• Create comprehensive documentation for decisioning solutions. 
• Provide BAU administration and support to the user-base. 
• Act as Product Owner natural interface. 
• Lead UAT activities.

Qualifications, training & Experience

• 3+ years of experience in Pega decisioning and related technologies. 
• Bachelor’s degree in computer science, Information Technology, or a related field 
• Pega Certified Decisioning Consultant (PCDC), required. 
• Proficiency in Pega Decisioning Hub, Pega Customer Decision Hub, and related Pega tools. 
• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.  Strong verbal and written communication 
• Self-motivated, a natural problem-solver, and a good communicator with a demonstrated ability to oversee multiple projects simultaneously and work collaboratively in a team environment  
• Experience owning projects as Decisioning Architect

What’s in it for me?

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference. 

Perk highlights:

• Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
• A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts. 
• An additional well-being day each year to treat yourself. 

About Bupa

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services. 

Our people reflect the diversity of our community.  At Bupa, your wellbeing, identity, and own story is respected and valued.

Apply now and become an integral part of our innovative and dynamic team!