At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. 

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. 

We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.  

Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make. 

As a member of the Dental, Optical & Hearing Operations Leadership Team, the National Operations Manager – Bupa Optical & Hearing will be responsible for the financial and operational performance of the Optical and Hearing network (currently 48 stores nationally). Partnering with Regional Managers, Store Leaders, Optometrists and store teams, you will drive high-performing stores where employees are engaged, customers choose to visit and advocate for the brand, and sustainable financial results are achieved.

You will provide strategic operational and financial leadership across the network, improving operational effectiveness, ensuring alignment with business strategy, and supporting store performance. The role also leads key planning processes including store pipeline strategy, clinician succession planning, and individual store growth.  A key focus of the role is building strong relationships with Regional Managers, clinicians and store teams, while providing expert guidance and leadership to support performance and long-term success.

Responsibilities include:

• Drive operational standards, store strategy and development and setting of operational objectives and targets for the network. 
• Lead and govern processes to drive cross functional support and business planning discipline for store pipeline strategy. 
• Drive workforce strategy across your region to ensure that clinician hours and store staffing is operating in line with plan. 
• Accountable for producing Business Development plans for all Stores within the network with a strong focus on improved financial performance including setting financial and operational objectives and targets
• Demonstrate and build the capabilities to review and interpret store data (at individual store, regional and network wide level) and utilise to influence improvements within the individual stores and your region as appropriate. 
• Partner with the Commercial, Product and Marketing teams to develop competitive customer offers and be accountable for implementing these offers successfully across the store network. 
• Proactively encourage networking and benchmarking within the network. 
• Own the strategic relationship with Clinicians and regular performance reviews and strategic reviews with RM input 
• Lead the development of succession plans, training, and development initiatives for the network, building strong team capability and ensuring employees have the right skills for current and future needs 
• Network and develop relationships with clinicians outside our business to build a pipeline of talent for recruiting purposes

What you’ll need to make it possible

• Tertiary qualified with a Business or equivalent degree 
• Extensive professional experience in Business Management
• Project Delivery and team leadership experience 
• Coaching experience/training 
• Advanced leadership business systems skills and experience 
• Experience in retail highly regarded Ideal experience & delivered performance 
• Minimum 10 years’ experience in a national network business leadership role 
• Demonstrated operational experience 
• Demonstrated Customer led strategic focus. 
• Demonstrated extensive people and change management experience 
• Experience in a Retail or Healthcare with direct interactions with practitioners. 
• Senior Leadership and people management of a geographically dispersed team. 
• Operational Leadership experience in a networked or franchised business. 
• Flexible with working hours and ability to travel 
• Ability to build relationships and influence professionals and practitioners 
• Tertiary education in a related field 
• Advanced Leadership business systems skills and experience 
• Driver’s Licence

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves. 

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. 

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. 

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis. 

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.