Business Analyst
Melbourne, Australia
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.
The role purpose.
We have a permanent opportunity within our Optical, Dental and Hearing Technology Team for a Business Analyst to join us. You’ll be working closing with a Project manager on the Salesforce implementation across Optical, Dental and Hearing. You’ll specialising in Process Transformation, will play a crucial role in enhancing organisational efficiency, streamlining workflows, and driving positive change for Bupa’s customers, providers and business as a part of the Capability Modernisation Program. This role will analyse existing processes, identify improvement opportunities, gather requirements for process enhancements, and collaborate with cross-functional teams to achieve the programs strategic goals.
What you’ll need to make it possible
- 2-5 years’ experience as a Business Analyst
- Experience in establishing and facilitating workshops for requirements elicitation
- Experience process mapping using MS Visio
- Experience working with various project delivery methodologies - Hybrid, Waterfall and Agile
- Experience in working with Agile methodologies (backlog development and refinement – writing Epics, Features, Stories and defining acceptance criteria using Jira or Azure DevOps) – (desirable)
- Tertiary qualifications in Information Systems/Information Technology or equivalent (desirable)
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Credibility and ability to communicate, build trust and forge strong relationships with stakeholders
- Excellent written & oral communication skills with demonstrable ability in a variety of techniques to express technical information to non-technical readers / listeners
Why you’ll love it?
At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world, and we know this starts with delivering our purpose for our people.
Our wellbeing program Viva has been designed to help you to live a healthy and happy life. It includes access to health & general insurance discounts, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. Through Viva you have access to a range of benefits that will help you to maintain your physical, mental, social, digital, environmental and financial wellbeing. As well as a competitive salary, a range of Bupa benefits and flexible working, you’ll be challenged and encouraged to innovate.
If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
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