Melbourne preferred | 12-Month Fixed-Term

Hybrid: 2 days in office / 3 days WFH

Drive multiple projects and key remediation initiatives

The Opportunity

Bupa is seeking a highly skilled Senior End-to-End Business Analyst to join our Customer Process Improvement division on a 12-month fixed-term contract. This is a unique opportunity to contribute to a high-profile Remediation Program with direct impact on customer outcomes, regulatory compliance, and business performance.

In this role, you will work closely with the Lead Business Analyst and Remediation Project Manager to design, build, and refine remediation processes. You will manage multiple concurrent initiatives at varying lifecycle stages, providing critical analysis and structured recommendations to support timely and regulator-ready decision-making.

This fast-paced, complex environment is ideal for someone who thrives on ambiguity, challenging assumptions, and delivering high-quality outcomes under shifting priorities. You will influence process improvements, identify risk exposures, and ensure solutions are compliant, robust, and customer focused.

The role also offers strong potential for career growth within Bupa beyond the initial contract, providing exposure to enterprise-level transformation initiatives.

Key Responsibilities

• Lead end-to-end business analysis across complex remediation initiatives
• Conduct structured incident analysis to determine root cause, control gaps, and customer impact
• Develop detailed end-to-end process maps (as-is and to-be), clearly articulating decision points, dependencies, and control requirements
• Formalise and validate clear, unambiguous business rules to support remediation calculations and execution
• Apply rigorous critical thinking to challenge assumptions, validate logic, and ensure remediation decisions are evidence-based and regulator ready
• Proactively identify risks, ambiguities, or inconsistencies in requirements, datasets, or processes, escalating with structured recommendations
• Elicit, document, and validate business and system requirements
• Facilitate workshops with senior stakeholders to resolve complex issues and align on remediation approaches
• Partner with Data Analysts to assess remediation datasets, identify impacted customer cohorts, and recommend corrective actions
• Ensure solutions embed appropriate risk controls and comply with regulatory and governance requirements
• Operate across concurrent remediation incidents at varying lifecycle stages without compromising quality or accuracy
• Support planning, testing, implementation, and change management activities
• Contribute to Business Analysis and Agile Communities of Practice, driving continuous improvement

About You

• 7+ years’ experience as a Business Analyst delivering large-scale transformation or remediation programs
• Demonstrated experience in structured incident analysis and end-to-end process mapping (as-is / to-be)
• Proven ability to formalise and validate business rules in regulated environments
• Strong critical thinking capability, with experience challenging assumptions and validating decisions to regulatory standards
• Experience proactively identifying and escalating risks, inconsistencies, or control weaknesses with clear, structured recommendations
• Ability to manage multiple concurrent remediation streams at different stages of maturity, navigating ambiguity and shifting priorities
• Strong experience in private health insurance or similarly regulated, customer-focused environments
• Proven expertise in both system and non-system process analysis
• Strong stakeholder management capability, influencing senior leaders and facilitating structured workshops
• Advanced analytical skills, with experience working with complex datasets
• Knowledge of Lean / Six Sigma or process improvement methodologies (desirable)
• Excellent written and verbal communication, documentation, and reporting skills
• Ability to work autonomously while maintaining strong collaboration across cross-functional teams

Why Join Bupa

• Hybrid working (2 days in office / 3 days from home) for flexibility and collaboration
• Fully subsidised Bupa health insurance
• Additional annual wellbeing day and paid volunteer leave
• Access to global wellbeing programs and lifestyle discounts
• Opportunity to work on high-impact remediation and transformation initiatives across the business

Our Commitment

Bupa values diversity, inclusion, and fair outcomes for customers. We encourage applications from all backgrounds, including First Nations peoples, veterans, people with disabilities, and LGBTQIA+ communities. Adjustments during the recruitment process can be supported.