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Change and Communications Manager
Melbourne, Australia
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we.
We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
The purpose of this job is…..
The ADF Health Services Contract (ADFHSC) provides integrated, end to end health support to 85,000 Australian Defence Force personnel across 59 facilities. Services span primary and occupational healthcare, dental, physiotherapy, mental health, pharmacy, health administration and rehabilitation, as well as pathology, imaging, radiology, allied health, specialist services, patient transport and other off base care delivered through Bupa systems.
In this 12-month Fixed Term Contract, reporting to the Senior Program Manager – ADF Workforce Management, the Change and Communications Manager will lead change and communications activities, with a key focus on the ADF Workforce Management system implementation. Working closely with the Program team and subject matter experts, this role will drive engagement, support people through change, and deliver effective change and communication strategies
Responsibilities include:
- Develop and implement change and communication strategies and plans that reflect the scale, complexity, pace and risk profile of the initiative or project.
- Partner with stakeholders, sponsors and leadership teams to co-create the change vision, case for change and engagement approach; lead the development of communications strategies to support this.
- Identify change impacts, risks, dependencies and opportunities, and provide clear recommendations to support decision-making and delivery confidence.
- Analyse stakeholder impacts and maintain a strong stakeholder engagement plan to inform targeted engagement, communication, change and adoption strategies.
- Design and deliver change management reporting, metrics and executive updates to provide visibility of progress, readiness, adoption and emerging risks.
- Lead the development of communication strategies, materials and key messages that are audience specific, fit for purpose and focused on driving the required outcomes.
- Develop learning, engagement and training strategies to build capability, support readiness and embed sustainable change.
- Bring thought leadership and organisational change innovation to the design process, challenging traditional practice and supporting the business in building change capability.
- Effectively identify and manage change and communication risks and issues.
communication planning, ensuring impacts are understood and mitigated.
What you’ll need to make it possible
- Tertiary qualification in a Business, Communications, Organisational Development, HR or a related discipline; extensive professional experience in Change Management (required)
- Extensive experience leading change programs, with specific focus on managing change impacts on people, through a tiered change and engagement delivery model
- Postgraduate qualifications in Business, Communications, HR or a related discipline will be highly regarded
- Demonstrated ability to design and deliver project change and engagement services, in a complex change portfolio environment, for a program of work using multiple delivery models, such as Human Centred Design, Lean, Agile and Waterfall
- Strong understanding of modern, multimodal communication channels and tools
- Project Management or Change Certification highly regarded.
- Strong experience with and comfort in negotiating and influencing stakeholders across all levels
- Significant experience in delivery of large programs of work including judgement in balancing competing organisational priorities.
- Ability to synthesise multiple pieces of information into tailored, easy to absorb communications.
- Baseline security requirement This is a Security Cleared Position. The occupant must be an Australian Citizen and must be eligible to obtain and uphold a Baseline Security Clearance.
Why you’ll love it?
We support our people to be the healthiest and happiest versions of themselves.
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.
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