Join Bupa’s Health Insurance Technology team as a Business Analyst and help shape the future of customer-focused solutions!

Are you a collaborative and outcomes-driven Business Analyst looking for your next opportunity to work on complex, strategic initiatives that make a real impact? Bupa is seeking a motivated Business Analyst to join our Melbourne-based team for a 12-month fixed-term contract.

About the Role

As part of Bupa’s Technology team, you’ll work closely with business stakeholders and cross-functional teams to deliver high-quality analysis on large-scale projects and initiatives. You’ll play a key role throughout the entire Software Development Life Cycle (SDLC), from discovery through to delivery, helping to design solutions that put our customers at the heart.

You’ll also support and mentor other analysts, uplift Agile practices, and ensure requirements are accurately captured, clearly communicated, and efficiently delivered.

What You’ll Do

• Partner with business teams to understand challenges and identify opportunities
• Facilitate workshops to define scope, requirements, and process improvements
• Develop business and functional requirement specifications (BRS/FRS)
• Translate business needs into Epics, Features, and User Stories with clear acceptance criteria
• Collaborate with developers, designers, and testers to ensure shared understanding
• Review testing plans, strategies, and results; support UAT as needed
• Mentor junior BAs and contribute to Communities of Practice
• Champion Agile principles and continuous improvement

About You

• You’ll bring a mix of technical knowledge, business acumen, and strong stakeholder engagement skills, along with:
• 2+ years’ experience as a Business Analyst in technology or digital environments
• Strong experience in stakeholder engagement and facilitation
• Demonstrated ability to deliver in Agile, Hybrid, or Waterfall environments
• Excellent written and verbal communication skills
• Experience using tools such as Azure DevOps, Visio, Miro, or Lucidchart
• A collaborative, consultative mindset with a passion for solving complex problems
• Exposure to mentoring or supporting junior team members (desirable)
• Relevant tertiary qualifications or certifications in Agile (desirable)

Support Every Step of the Way

At Bupa, our people are at the heart of everything we do. Our global wellbeing program is designed to support your mental, physical, financial, social, and environmental health—ensuring you thrive both professionally and personally.

• Our employee benefits include:
• Fully subsidised Bupa health insurance
• Discounts on travel, home, dental, and optical services
• Exclusive savings with partner brands such as Apple, Endota Spa, and New Balance
• One additional day of annual leave each year for your wellbeing
• A paid volunteer day each year to give back to the community

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.