Become a key part of a supportive, people‑focused team that guides residents and families through one of the most important decisions they’ll make. As an Admissions Coordinator, known as a Customer Services Consultant (CSC) at Bupa, you’ll work closely with your fellow CSC, our General Manager, and our Centralised Admissions team to ensure every step of the resident journey feels seamless and welcoming.

In this role, you’ll take ownership of the full “enquiries to arrivals” process — from the first phone call to the moment a new resident walks through our doors. You’ll be the warm, knowledgeable point of contact who meets with families, conducts tours, and helps them feel confident and supported throughout the admission process. Alongside this, you’ll provide high‑quality administrative support that keeps our Care Home running smoothly behind the scenes. 

As a key leadership presence within the home, you’ll champion high standards across both resident experience and operational support.This is Fixed Term Part Time Maternity Leave cover.

About the home

Bupa Woodville is a modern care home located on Woodville Road where you’ll be close to the local community with schools, parks, churches and cafes nearby. It consists of 108 beds, with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

Duties & Responsibilities:
Some of your responsibilities include but are not limited to –

This role also involves receptionist duties that require you to –

• Deliver a customer‑centric experience for residents, employees, visitors, and suppliers
• Provide efficient administrative support, including document management, mail, security, and reporting
• Manage financial transactions such as petty cash, receipts, and banking
• Use the purchase‑to‑pay system to ensure adherence to the administrative budget
• Support the Care Home leadership team with organisational initiatives and community events
• Lead continuous improvement activities by gathering and actioning feedback from residents and employees

Ready to make a difference? Join our Bupa family and embark on a rewarding journey filled with laughter, connection, and endless possibilities.

Benefits of Bupa

• 5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.
• VIVA Happier & Healthier - our employee wellbeing program. We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you. 
• Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows. 
• Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence 
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support 
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it 

How to Apply

Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks.

To learn more about working at Bupa please visit our website:Bupa Aged Care Jobs & Careers

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.