Systems Training Support Specialist

The opportunity

Our Quality and Education team is driven by a passion for creating meaningful learning experiences in a fast-paced, dynamic, and diverse environment. We’re looking for a creative and skilled Systems Training Support Specialist to join our Education & Development team — someone who thrives at the intersection of systems, content design, and learner experience.

Supporting the Bupa Village Aged Care Australia team requires a dynamic, blended learning approach that prioritises online and microlearning to effectively engage a geographically dispersed workforce. Our strategy ensures that all learning—whether mandatory, role-specific, or optional—is fit for purpose, accessible across varying levels of digital access, and designed to deliver a contemporary, engaging, and impactful user experience.

This is a 12 month fixed term contact, full-time position. 

How will I help?

• Needs Assessment & Learning Strategy: Leverage data, stakeholder input, and learner feedback to identify development priorities and design tailored learning journeys for diverse cohorts, aligning with business strategy and compliance requirements.
• Capability Scoping & Solution Design: Collaborate with internal stakeholders to scope, recommend, and cost learning solutions—balancing existing resources with innovative tools and systems to deliver impactful, scalable interventions.
• Instructional Design & Content Development: Design and curate high-quality, engaging learning experiences—across instructor-led, online, and blended formats—applying adult learning principles and adapting content to meet varying learner needs.
• Learning Systems & Data Management: Support LMS operations, troubleshoot technical issues, and maintain system documentation while ensuring accurate data, robust reporting, and meaningful insights for performance, compliance tracking and data management using Power BI.
• Collaboration & Community Engagement: Actively contribute to BupaLearn's Community of Practice, influence design improvements, share best practices, and enhance learner experience by identifying alignment opportunities across embedded teams.
• Innovation & Continuous Improvement: Stay abreast of emerging trends in learning design through external networks and events; identify inefficiencies, propose improvements, and drive innovation in learning delivery and administration.

What do I need?

• Tertiary qualifications in a relevant discipline such as Organisational Psychology, Psychology, Education, or equivalent; alternatively, a Certificate IV in Training & Assessment combined with strong capability development experience is highly regarded.
• Proven expertise in learning design and curation, with experience developing content for diverse employee groups across various delivery formats.
• Strong understanding of adult learning principles, with a track record of effectively applying them to create engaging and impactful learning experiences.
• Exceptional stakeholder engagement skills, with the ability to build trusted partnerships that drive meaningful learning outcomes and align with business needs.
• Proficiency in Power BI for managing, analysing, and visualising data.
• Highly organised and adaptable, with the ability to manage multiple priorities, projects, and deadlines in fast-paced environments.
• Outstanding communication skills, both written and verbal, enabling clear, compelling messaging and effective collaboration across all levels of the organisation.

Why work at Bupa?

We keep our people smiling by helping them improve their lives in and outside of the office.

We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing and futures.

About Bupa Asia Pacific

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

Location: Flexible working arrangements - onsite at the Bupa office across Sydney, Melbourne or Brisbane and work from home

Applications close: 05/08/2025