At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

Digital Product Manager – Digital Identity

About the role

The Digital Product Manager is responsible for maximising the value of the product by effectively managing the product backlog and leading the delivery process within the squad. This role involves close collaboration with stakeholders, including the Business Owner, to ensure that the product vision and strategy are clearly defined and communicated. 

This role has a strong focus on digital identity capabilities, ensuring secure, seamless, and scalable identity experiences for customers across all digital channels.

What you’ll be responsible for

• Maintaining and delivering the product backlog, ensuring it is well-organised and prioritised in alignment with the product strategy. 
• Leading the delivery process from discovery and design to build and release, ensuring timely and high-quality delivery of product increments.
• Leading initiatives to improve identity assurance levels and reduce fraud and misuse
• Managing integrations with internal and external identity services (e.g. KYC identity providers, verification services, federated partners)
• Coordinating squad resourcing with Crafts to ensure the squad has the necessary skills and capacity to meet delivery goals.
• Managing delivery risks and dependencies to ensure smooth project execution and mitigate potential issues.
• Being accountable for the squad's delivery performance, including tracking and reporting on KPIs and P&L.
• Ensuring the product backlog is fit for purpose in delivery, aligned with defined digital delivery processes and governance forums.
• Running a multi-speed approach of discovery, design, and delivery to adapt to varying project needs.

What you’ll bring

• Experience running multi-speed approach of discovery, design and delivery.
• Experience working with digital identity and access management (IAM) concepts and ecosystems
• Understanding of privacy, consent management, and regulatory considerations in identity flows
• Experience working with external KYC identity providers or verification services
• Experience with mitigating vulnerabilities as part of running a secure platform
• Demonstrated experience leading work in an agile squad with a deep understanding of prioritisation and lean product techniques
• Experience working in a fast paced, dynamic, and collaborative environment alongside both business and start-up partners
• An analytical focus with an appreciation of data analysis, commercial drivers, business viability and technical feasibility
• A tertiary qualification (or equivalent experience) with Agile Digital Product Manager qualifications/experience.
• Proven facilitation skills to run engaging and productive workshops and meetings
• A genuine passion and empathy for Bupa customers, with an appetite to deeply understand their customer journeys and preferences
• Expertise and demonstrable application of modern forms of product planning, customer discovery, product discovery, and product development process and execution
• Demonstrated ability to manage complexity and ambiguity, with ability to analyse information logically to make evidence-based decisions

Why you’ll love it?

At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world, and we know this starts with delivering our purpose for our people.   

Our wellbeing program Viva has been designed to help you to live a healthy and happy life. It includes access to health & general insurance discounts, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. Through Viva you have access to a range of benefits that will help you to maintain your physical, mental, social, digital, environmental and financial wellbeing. As well as a competitive salary, a range of Bupa benefits and flexible working, you’ll be challenged and encouraged to innovate. 

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.