Be at the heart of helping people live longer, healthier, happier lives – physically and mentally.

Bupa recognises the ever-increasing demand for mental health care and is committed to bridging the gap in service supply by developing a national network of mental health clinics to fulfil our purpose – this network forms a part of Bupa’s future vision and we’re focused on providing accessible, high-quality, and innovative mental health care across Australia, ensuring that clients and patients receive the support they need when it matters most. 

Introducing Mindplace, a part of Bupa. 

About the Role

As the Clinical Governance & Quality Manager at Mindplace, you’ll play a key role in shaping how safe, high-quality mental health care is delivered across our growing national network.

This is a senior, hands-on role focused on clinical governance, quality, and continuous improvement. You’ll work closely with clinical and operational leaders to build strong foundations – developing clear policies, processes, and standards that support clinicians, protect clients, and enable sustainable growth.

While continuous improvement and innovation are important outcomes of this role, the immediate focus is on getting the governance right – creating structure, consistency, and clear decision-making in an environment that continues to evolve.

This is not a patient-facing role, but one that has a meaningful impact on client outcomes by strengthening how care is designed, governed, and delivered.

This role is advertised externally as Clinical Governance & Quality Manager and is internally aligned to the Clinical Innovation & Quality Manager position.

In this role, you’ll:

•Lead clinical governance across the Mindplace mental health network, ensuring services are safe, consistent, and compliant

•Develop and maintain clinical policies, procedures, frameworks, and standards from the ground up

•Establish and manage a centralised clinical document library

•Own complaints, incidents, and risk processes, including investigation, root-cause analysis, and system-level improvement

•Translate clinical standards (defined in partnership with Lead Clinicians) into practical governance documents, processes, and training

•Support audit readiness and ongoing quality review activity

•Develop and contribute to onboarding and training aligned to clinical governance expectations

•Facilitate peer and group supervision and support reflective clinical practice (where appropriately qualified)

•Work collaboratively with clinicians, operations, technology, and data teams to improve service delivery over time

•Contribute to longer-term research, evaluation, and model-of-care development as the network matures

Your Opportunity

We’re currently looking for an experienced clinician to join Mindplace as a Clinical Governance & Quality Manager, ideally based in Sydney or Melbourne.

This is a genuine build-and-shape opportunity within a rapidly growing national mental health network. As Mindplace continues to expand towards our vision of up to 60 clinics nationally, this role will be central to ensuring our clinical governance frameworks grow with us – not after us.

You’ll have the opportunity to influence how care is delivered at scale, while working closely with senior clinical and operational leaders.

So Why Join Us?

•Make real impact – shape the clinical foundations of a growing mental health network

•Senior, visible role – work closely with clinical leadership and key stakeholders

•Build, not maintain – design governance frameworks rather than inherit legacy systems

•Professional growth – expand your influence across governance, quality, and service design

•Purpose-led organisation – contribute to improving access, safety, and outcomes in mental health care

•Supportive, multidisciplinary environment – collaborate with Psychologists, BSPs, EPs, OTs, and operational leaders

About You

We’re seeking a senior clinician with a strong interest in clinical governance, quality, and systems improvement, who is comfortable working in an environment that is still evolving.

You’ll bring:

•A relevant tertiary qualification in a mental health or allied health discipline

•Current professional registration (e.g. AHPRA)

•5+ years’ clinical experience, with exposure to governance, quality, leadership, or service improvement highly regarded

•Strong writing capability, with experience developing policies, procedures, or clinical frameworks

•A sound understanding of clinical risk, complaints management, and regulatory requirements

•Confidence engaging with senior stakeholders and multidisciplinary teams

•A practical, systems-focused mindset and an interest in building sustainable models of care

•Psychology registration and supervision approval (or eligibility) is desirable

Join us and be part of an organisation that’s fully committed to making a difference.  Let’s build the future of allied health together. Ready to lead change?

Apply now or email our Talent Acquisition Partner, Aiden Wallage (aiden.wallage@bupa.com.au), for any questions about how you can help shape the future of health services with us.

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At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

A career at Bupa is more than just a job. It's an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It's a promise to our customers to change lives for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

To learn more about working at Bupa please visit our website: www.Bupa.com.au/careers