At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. 

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.  

Here, your work has purpose, your voice matters and your future is full of possibility. 

Just imagine the impact you could make. 

The purpose of the job is…..

A career at our Brand New Soon To Open Bupa Medical Visa Services Clinic Perth is more than just a job. It's an opportunity to make a real difference in the lives of our customers and community.

You may know Bupa for our health insurance, dental and optical clinics, and aged care services, but did you know we also deliver visa medical assessments across Australia on behalf of the Australian Government for people who are applying for visas to live, work or study in Australia. 

What you’ll need to make it possible

As our Medical Assessment Centre Manager, you’ll lead a team of clinical and non-clinical staff in delivering our medical assessment services. You’ll be accountable for the financial, operational and clinical quality and safety of the Centre, including making sure we’re meeting our customer experience and contract KPIs.

Medical leadership experience is a bonus, but this role is also a great career step for those with solid Health Service experience that fit the criteria below. 

• Efficient and effective operations of the Brand New Perth Bupa Medical Visa Services Centre. 
• Championing the customer experience, through engaging, coaching, and listening to team members and customer feedback, to maintain an excellent level of service
• Managing customer escalations
• Profit and loss accountability for the medical assessment centre
• Effective management of contracted third party service providers to perform services to required standard
• Forecasting and planning to anticipate and meet current and future business needs.
• Monitoring and managing the centre and employees’ compliance with: legal and regulatory standards, internal operating procedures, Bupa’s risk and compliance policies, compliance training, frameworks and regulatory requirements

You will:

• Significant proven experience leading and managing medium to large scale operating environments in clinical or commercial setting
• People focused with the ability to influence 
• Have strong customer experience focus
• Business management skills including the responsibility of managing the profit and loss outcomes
• Experience in, and a reputation for, effective time management and delivery on KPIs with evidence of leading a team in the same Exceptional communication, interpersonal, customer service skills and strong business acumen 
• Able to face into difficult conversations & deal promptly with issues when they arise 

Why you’ll love it?

• Significant Bupa product and service discounts - up to 40% health insurance discount! 
• Paid parental leave 
• Reward and recognition programs 
• Opportunity to build your career with a Global leader in healthcare 
• Growth opportunities such as our Future Leaders Program - accelerate your career with Bupa! 

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together. 

How to apply:

Apply now!We'll start interviewing as soon as we receive your application. 

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.