ServiceNow Solution Architect
Melbourne, Australia
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
Purpose of this job
The ServiceNow Solution Architect is a strategic, senior level role responsible for designing, overseeing, and guiding the successful implementation of ServiceNow solutions across enterprise functions. This role acts as a technology leader, ensuring alignment between business needs and platform capabilities while enabling scalable, secure, and sustainable ServiceNow solutions. The architect drives best practices, platform governance, and innovation across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), HR Service Delivery (HRSD), and Security Operations (SecOps) with a future looking view of AI Adoption on the ServiceNOW platform
- Lead the end‑to‑end architectural design of the ServiceNow platform across ITSM, ITOM, ITAM, HRSD, and SecOps, ensuring scalable and sustainable solution design.
- Translate business and process requirements into high‑quality technical architectures, leveraging ServiceNow best practices, CSDM standards, and modern integration patterns.
- Drive implementation and enhancement initiatives by providing technical leadership focused on performance, reusability, security, and platform governance.
- Design and oversee integrations with third‑party systems using APIs, MID Servers, and IntegrationHub, ensuring seamless data flow and system reliability.
- Provide architectural guidance and mentorship to developers, administrators, and consultants while supporting agile delivery, DevOps practices, and ongoing platform roadmap planning.
What you’ll need to make it possible
- ServiceNow Certified System Administrator (CSA).
- Minimum 5+ years of experience in ServiceNow platform implementation, with end-to-end delivery
- Strong understanding of the Common Service Data Model (CSDM), CMDB design, and ServiceNow architecture principles.
- Proven ability to architect secure, performant, and extensible solutions.
- Experience with agile delivery models, pipeline-driven deployments, and version-controlled
Why you’ll love it?
We support our people to be the healthiest and happiest versions of themselves.
We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.
If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
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