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The opportunity

We are seeking an experienced and motivated compliance professional to support the implementation of Bupa’s Conduct Framework, ensuring we meet the expectations of regulators and the community, and continue to deliver outstanding customer outcomes.

In this newly created role, you will:

• Support the implementation of Bupa’s new ‘Conduct Framework’ by developing governance artefacts and guidance that enable effective conduct risk management

1. Define and monitor key risk indicators to support risk-informed decision making and to enable oversight of conduct outcomes across all phases of the customer lifecycle
2. Enable ethical corporate conduct through maintaining a process to disclose, manage and monitor conflicts of interest, and
3. Deliver training, communications and business partnering to support your colleagues to understand conduct risk and apply conduct risk management practices.

Reporting to the General Manager - Conduct you will have an APAC regional focus, supporting Bupa’s diverse businesses across Australia, New Zealand and Hong Kong. Bupa APAC provides health insurance, healthcare, aged care, and Blua. A one-size-fits-all approach is rarely practicable; the right candidate will thrive in ambiguity and will need to hit the ground running with a ‘hands-on’ approach to learning the ropes.

This position is offered as permanent, full-time and may be based at our Melbourne or Sydney offices with flexible, hybrid work arrangements available. Part-time applicants considered.

What do I need?

We are seeking professionals with 5-7 years of practical experience in highly regulated environments, such as financial services, insurance, or healthcare. You might be a seasoned manager looking to step into a senior role, or a more senior manager looking to broaden their experience in a welcoming team that supports flexible working. Strong stakeholder engagement and communication skills are essential, and the successful applicant will be able to strategically apply these to partner effectively with business stakeholders.  

In addition, you’ll bring to the role:

• Tertiary qualifications in risk & compliance, law, business, or a related field
• Strong understanding of the regulatory landscape and expectations related to customer and market conduct
• the ability to shift approach based on the size and maturity of a business, to provide fit-for-purpose, practical advice, and drive processes that add value and protect our customers
• Experience in presenting to and influencing senior audiences
• Strong analytical, written and verbal skills to communicate risk concepts and deliver meaningful management information, and
• Proven effective stakeholder management skills, modelling Bupa’s values – Brave, Caring and Responsible.

We know that not everyone will meet every single requirement listed, and that’s okay—if you’re excited about this role and believe you can make a difference, we encourage you to apply.

Why work at Bupa?

We keep our people smiling by helping them improve their lives in and outside of the office. We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work. We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures. To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

Please note, the internal position title is Senior Compliance Manager.