Be at the heart of our brave new digital world!

We thrive on cross-functional team collaboration, we embrace experimenting, and we work with progressive methods and tools. This includes leveraging agile ways of working and keeping human-centered design thinking the focus of everything we do.   This means you’ll be at the heart of finding better ways to help people live longer, healthier, happier lives and making a better world. Working in such a customer-focused and rewarding area brings a huge variety of opportunities for professional and personal growth. 

Our global mission is to help our customers live healthier and happier lives. Just imagine the impact you could make! 

What’s your role?

Reporting to the Design Manager, the Senior Experience Designer is responsible for designing compelling digital experiences and interactions for our customers, aligning design consistency and quality across Bupa digital channel, and driving a culture of continuous improvement in the Experience Design team.

Please note this is a 12 month fixed term contract opportunity.

What will my day involve?

This role is responsible for the following main areas:

• Experience Design - apply the customer's insights to inform an accessible, sustainable, innovative solution to design the best experiences for our users to achieve their goals.
• Customer Testing & Behavioural Validation - end to end experience of understanding design activities across the HCD process including design research, iterative design and prototyping and facilitation of usability testing.
• Experience Design Quality Management - ensure all design output is accurate, accessible and in line with Bupa brand and design guidelines. Coach other team members on the end-to-end content creation process and provide constructive feedback where required.
• Experience Design Leadership and Planning - drive and advise design planning and the activities associated with each initiative. Develop experience-led roadmaps, milestones, and plans.
• Design System Alignment - Responsible for the aligning and supporting, governance, adoption, and contribution of a unified Design System for digital experience assets.

Responsible for validating and translating concepts into beautiful digital experiences in close collaboration with (Behavioural & Design) Researchers, Experience Designers, Service Designers, Content Designers, Product Managers/Owners, Business Analysts, Engineering, and other experts across the business.

As Senior Experience Designer within Bupa, you’ll help shape the next chapter in how our customers interact digitally with Bupa - to provide them healthier, happier lives. 

What will I bring?

• 5+ years of web and native (iOS/Android) platform digital design or related design experience.
• A firm grasp of accessibility, responsive design, native standards, common UI patterns and usability best practices.
• At least 2+ years’ experience working in Design Systems
• Working with a growth mindset leveraging Design thinking & HCD methodologies
• Demonstrated strong emotional intelligence; intimately understanding and empathising with Bupa customers varying journeys and preferences.
• Strong background in using data and research to optimise usability performance.
• A firm grasp of accessibility, responsive design, native standards, common UI patterns and usability best practices
• Sound knowledge of design thinking methodologies, including Ethnography research method, workshop facilitation and various ideations methodologies.
• Experienced in user testing remote or online, range of UX research methods, including prototype testing, concept testing, contextual inquiry, surveys, competitor analysis, IA, and sitemaps.
• A strong portfolio of work across both responsive web and native application design
• Excellent written and verbal communication skills and ability to clearly articulate complex information and ideas briefly and concisely for a broad audience of stakeholders
• Expert knowledge of modern design tools (Figma, Lottie), how to work with complex component libraries and the willingness to adopt new tools as needed.
• Demonstrated customer-centric mindset, building a user experience with the customer in mind at every step of the journey.

What’s in it for you?

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.     Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. 

Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.