Bupa is seeking a highly capable Senior Data Analyst to join our Customer Process Improvement team within the Health Insurance business. This is a critical 24-month fixed-term opportunity supporting high-priority customer remediation programs. The role is preferably based in Melbourne or Sydney, with flexibility to be based in other Australian states and hybrid working (2 days per week in office). This is a fixed-term opportunity with the potential for permanent employment for the right candidate.

In this role, you will work closely with remediation, operational, and technical teams to uncover insights, define impacted customer cohorts, and ensure fair and accurate remediation outcomes. You will play a key role in translating complex business problems into clear data solutions that directly support customer rectification efforts.

Reporting to the Remediation Data and Automation Manager, you will operate within a fast-paced, agile environment across multiple concurrent remediation initiatives, helping ensure customers are treated fairly and outcomes are delivered efficiently and transparently.

The Opportunity

You will be responsible for delivering high-quality data analysis, insight generation, and remediation support across critical customer remediation programs.

You will:

• Partner with business and technical SMEs to deeply understand remediation activities, including products, systems, and underlying data structures 
• Translate business rules into clear, accurate data logic and write SQL queries to extract, transform, and analyse data from source systems 
• Identify impacted customer cohorts and ensure remediation scope is accurate, complete, and defensible 
• Design and build data extraction, validation, and analysis processes to support remediation delivery and reporting 
• Join and synthesise data from multiple systems into consolidated datasets for analysis and decision-making 
• Support remediation project teams with data analysis, scenario testing, and insights to guide remediation methodology 
• Perform quality assurance on data outputs and calculations to ensure accuracy and consistency 
• Ensure all data rules, logic, and processes are clearly documented and reproducible 
• Identify risks, data issues, and inconsistencies, and proactively drive resolution 
• Contribute to continuous improvement of remediation data capability, tools, and processes across the function 

Enterprise Impact & Accountability

This role plays a key part in ensuring Bupa delivers fair, accurate, and efficient remediation outcomes for customers.

Success in this role will be measured by:

• Accuracy and integrity of impacted customer identification 
• Quality and reliability of data analysis and remediation logic 
• Timeliness and effectiveness of remediation insights and outputs 
• Strength of documentation and reproducibility of analytical processes 
• Contribution to uplift in remediation capability and data practices 

About You

You are a strong analytical thinker who is confident working with complex data environments and translating business problems into clear, structured data solutions. You are naturally curious, detail-oriented, and able to connect data insights to meaningful customer and business outcomes.

You will bring:

• Proven experience as a Data Analyst, ideally within remediation, customer transformation, or complex regulatory/operational environments 
• Strong SQL skills with experience extracting and analysing data from large, complex datasets 
• Ability to translate business rules into structured, testable data logic 
• Strong critical thinking skills with the ability to interpret data and explain “the story behind the numbers” 
• Excellent communication skills, with the ability to influence stakeholders and explain complex concepts in simple terms 
• Confidence working independently while collaborating across technical and business teams 
• Experience working in Agile environments and managing multiple priorities 
• Strong attention to detail with a commitment to data accuracy and quality 

Highly regarded:

• Experience in health insurance or regulated industries 
• Exposure to remediation programs or customer rectification initiatives 
• Experience with tools such as SAS, Power BI, or similar analytics platforms 
• Tertiary qualifications in Information Systems, Data, Analytics, or related field 

Why This Role Matters

This role directly contributes to ensuring Bupa delivers fair outcomes for customers impacted by remediation activities. Your work will help identify what went wrong, who was affected, and ensure accurate and transparent correction at scale.

Why Join Bupa

• Hybrid working model (2 days in office per week) 
• Fixed-term opportunity (24 months) with the potential for permanent employment for the right candidate 
• Additional annual wellbeing day and paid volunteer leave
• Access to global wellbeing programs and lifestyle discounts 
• Opportunity to work on large-scale remediation programs that directly impact customers 

Our Commitment

Bupa values diversity, inclusion, and fair outcomes for customers. We encourage applications from all backgrounds, including First Nations peoples, veterans, people with disabilities, and LGBTQIA+ communities. Adjustments during the recruitment process can be supported.