Proposition Manager
Melbourne, Australia
Fixed term opportunity until July 2027
Reporting to the Senior Campaign Manager Service. This role is responsible for the translation of propositions into valuable, effective, and measurable engagements within the associated Customer Engagement value stream, collaborating with internal stakeholders across the organisation (e.g., portfolios’ product owners) to ensure alignment of the proposition to Customer Engagement targets and outcomes.
This role is key in supporting the Head of Customer Engagement and Senior Campaign Managers in their engagement with key internal stakeholders across the organisation providing insights and subject matter expertise on how their desired targets translate into a series of high-level compelling, personalised, and actionable propositions and initiatives, aligning with the Customer Engagement Value Framework and Contact strategy.
What You’ll Be Doing
Success in this role would look like:
- Collaborate with the Head of Customer Engagement and Senior Campaign Manager to define, execute and optimise quality, effective, and measurable service and compliance customer propositions across payments, claiming and detrimental activity
- Demonstrated customer-centric design mindset, delivering customer-centric design solutions through time-tested and creative approaches and methodologies
- Leverage Analytics & Campaign Optimisation to collect and assess campaign execution insights as part of the campaign design and to play back to stakeholder’s post campaign as part of optimisations recommendations
- Collaborate with business stakeholders to drive optimisations to engagements
- Codesign engagements with squad leads by bring to the relevant forums business and customer context
What You’ll Bring
To succeed in this role, you’ll ideally have:
- Demonstrated customer-centric design mindset, delivering customer-centric design solutions through time-tested and creative approaches and methodologies
- Demonstrated ability to lead cross functional effective teams; building strong-identity and multi-functional teams that apply their diverse skills and perspectives to achieve common goals
- Demonstrated strong emotional intelligence; intimately understanding and empathising with Bupa customers’ varying journeys, frameworks and preferences
- Working experience in agile delivery, planning and co-ordinating program of work for multiple agile squads
- Demonstrate experience with working with policy and legal in a heavily regulated environment
- Tertiary qualifications in business, marketing or related disciplines.
- Strong interpersonal and communications skills that enable an individual to work in a fast-moving collaborative culture and influence the direction of the outcome.
- Ability to operate on strategy and big picture, but also able to get into the detail on the operational side of the role
- A courageous mindset. You know that any challenge can be overcome with creativity and collaboration. You are highly optimistic with a belief that you have a say in creating the future when things are complex or messy. You are clear and confident, authentic honest and respectful
What’s in it for you
We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.
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