International Partnership Manager
Melbourne, Australia
About the role:
The International Partnership Manager is primarily responsible for the management, development and growth of strategic partnerships with existing and new international clients.
This role is responsible to deliver portfolio performance, revenue and growth targets by establishing sustainable long-term business to business partnerships with our most valuable strategic Top Tier clients. The role will include all aspects of account management, including working with relevant internal and external stakeholders, to lead the development and implementation of strategic partnership plans with the aim to deliver mutually beneficial outcomes for Bupa and its partners.
Key Responsibilities
- Deliver agreed performance targets including revenue/new to fund growth, client retention, gross margin and customer/client experience
- Build strategic relationship with clients, leading a matrix of internal and external stakeholders in development and execution of strategic partnership plan to ensure exceptional customer service
- Meet required client service level expectations and compliance with usage of CRM system
- Promote Bupa as the preferred partner for overall student, worker and visitor health and wellbeing and champion a holistic health approach that meets client and customer needs
- Develop and execute strategic partnership plan including annual activity plans and quarterly review for all clients including managing promotional budget
- Jointly plan and implement partnership plans with clients to maximise engagement and alignment of goals
- Regularly review performance of client partnership, including opportunities, risks and obstacles
- Be an International market Advocate with thought leadership activities in relevant forums including Social Media.
About You
- Tertiary qualifications, or equivalent market experience
- 3+ years of account management and partnership experience exceeding sales targets selling Overseas Visitor and Overseas Student health insurance, or similar business to business sales account management experience
- Consulting with the C-suite executives of large or strategic client’s organisations to formulate, implement and manage strategic business plans to meet client needs and to achieve sales targets
- Proven strategic account management capability lo lead complex portfolio of large strategic clients; navigate and work closely with strategic employees within large client organisations to determine present and future needs
Why Work with Bupa
When you become a part of the Bupa team, you're joining a company that values innovation, collaboration, and making a positive impact on people's lives. We offer a supportive and dynamic work environment that encourages your professional growth and development.
If you're ready to lead change, drive customer retention, and contribute to Bupa's success, we want to hear from you! Apply now and be a part of our journey towards delivering exceptional customer experiences.
Bupa Asia Pacific
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.
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