At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. 

Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.

The purpose of this role:

As the Employee Relations Team Lead, you will play a key role in delivering a positive, responsive and trusted employee relations experience across the organisation. Leading and developing a team of People Advisors, you will provide coaching, guidance and escalation support to enable consistent, high-quality advice and outcomes. You will contribute your expertise to complex or nuanced matters as required, working collaboratively with Strategic People Partners, Senior Leaders and subject matter experts to ensure fair, practical and well considered resolutions.

This role also focuses on building organisational and leadership capability, strengthening service delivery and delivering continuous improvement initiatives.You will use insights and data to inform improvements, support policy and process development, and strengthen the frameworks, governance and ways of working that support reliable, high quality people advice.

What you’ll need to make it possible

• Substantial experience in ER case management (5+ years) within a large and complex organisation, with a consistent record of delivering fair, practical and balanced outcomes. 
• Tertiary graduate or post-graduate degree in Human Resources, Employee Relations, Industrial/Workplace Relations, Law or related field will be highly regarded. 
• Strong knowledge of people policies, procedures and employment frameworks, with experience applying these to provide sound, commercially focused HR and ER advice.

• Well-developed stakeholder management capability, including the ability to build trust, work collaboratively and influence effectively across a diverse range of stakeholders.
• Excellent written and verbal communication skills, with the ability to convey complex or sensitive matters clearly and appropriately for different audiences. 
• Experience conducting and supporting complex employee relations investigations with professionalism and sound judgement. 
• Demonstrated experience leading, coaching or developing teams or stakeholders to build confidence, capability and consistency. 
• Proven involvement in supporting, developing or implementing ER and HR strategies, frameworks, systems, processes or policies.

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level. If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

Please note, the internal position title is People Connect Lead.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.