Opportunity snapshot: 

An exciting, Permanent opportunity has become available for a Digital CDP & Solution Engineering Manager. This position can be based in Brisbane, Sydney or Melbourne. 

Manage a dedicated team of expert Digital Solutions Engineers and CDP Specialists focused on the accurate and timely collection, stitching, segmentation, and activation of customer and digital data throughout the enterprise, in a privacy safe way. 

Product ownership of the Tealium Customer Data Platform at Bupa (encompassing tag management, server side event collection, and audience activation), including ensuring that Bupa is extracting maximum ROI from the investment in a CDP through ensuring governance, best practice, strategy, maturity, and roadmaps for success are all in place. 

What will I be doing?

• Responsible for managing a high calibre team of Solutions Engineers and CDP Specialists which will provide Bupa with leading digital insights capabilities required to drive product growth, real-time customer understanding, and deliver personalised healthcare (non-clinical) solutions and experiences for our customers. 
• Responsible for people managing, career pathing, and mentoring of a technical team, ensuring they are engaged and empowered to deliver value to the business 
• Responsible for ownership of our Tealium platform, including managing/partnering with vendors, aligning on roadmaps and joint business plans, and spearheading support and customer success initiatives 
• Responsible for engaging with senior stakeholders across the business to align on ways of working, negotiate priorities/timelines, identify dependencies and opportunities, and collaborate in a productive manner to drive forward enterprise-wide delivery. 
• Responsible for implementing Bupa’s CDP Centre of Excellence operating model, including change management and process alignment with key stakeholders, and ongoing consultation, review and iteration of ways of working to ensure efficient and effective outcomes. 

Requirements for the role:

• Experience team and people management, career development, professional development and service delivery across a large Australian (or equivalent) enterprise, managing an analytics team of 5+ technical experts including engineers and developers. 
• Extensive experience with using client-side and server-side digital data collection solutions to accurately collect, manage, and stream customer and behavioural data to a range of locations. Direct experience with Tealium is strongly preferred, however extensive experience with other equivalent solutions (e.g. Google, Adobe) will be considered. 
• Extensive experience with using customer data platforms to identify, segment, and activate customer data for a range of personalisation and other use cases. Direct experience with Tealium is strongly preferred, however extensive experience with other equivalent solutions (e.g. Adobe, MParticle, Hightouch, Segment) will be considered. Experience with upstream and downstream integrations with platforms like Cloud Data Warehouses, marketing platforms, personalisation platforms, BI etc is required. 

About us:

Bupa has a strategic goal of being the most customer-centric digital healthcare organisation, with the use of data as an explicit pillar of this strategy.  

The program pillars include:

• A Customer-Centric Focus - Bupa aims to grow our data products, the data that people have access to and the utilisation of data as a strategic asset that drives our Connected Care, Core Modernisation, and other strategic change agents
• Data Access and Democratization - Ensuring everyone has access to and can understand the data Bupa holds; reducing barriers to entry and make the complex simple for people who want to leverage our data assets
• Support for Access - Help leaders in ensuring easy access to data for people that they work with
• Empowerment - Enabling business people to do their role as owners, stewards, and leaders.
• Delivery & Customer Value First - Treat data as an asset to create value for customers and remove barriers to achieving compliance, risk, or other barriers to value

What’s in it for you?

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Other benefits include subsidies on our health insurance, travel, car, home, contents and pet insurance products as well as Bupa services such as Dental and Optical. You can also access a ‘People First’ wellness program which provides a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general well-being guides and product discounts.

You’ll feel happier & healthier working at Bupa!