At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

Opportunity snapshot 

We are looking for a Content Compliance Specialist who plays a critical role in ensuring enterprise‑wide content is consistent, compliant and aligned with relevant laws, regulations and industry standards. 

The role works closely with content teams and stakeholders across the content community to support a practical, scalable approach to content reviews, combining hands‑on content development, conducting content audits and analysis of audit findings to uplift content quality and compliance.

Reporting to the Content Governance Manager, this role supports the ongoing review and embedding of content governance practices and initiatives across business.

Responsibilities 

• Collaborate with stakeholders to support the compliant creation, review, updating and distribution of content.
• Develop ongoing analysis, monitoring and reporting on content compliance, establishing KPIs and sharing insights with key decision‑makers and stakeholders.
• Conduct content audits and reviews across customer‑facing channels and business units, and review audit outputs to identify common issues, themes and trends.
• Triage audit findings and work with content teams to facilitate remediation and content updates, supported by targeted and periodic reviews where required.
• Collaborate with key stakeholders to embed and enhance consistency in content practices.
• Support the development and implementation of content governance processes, frameworks and policies.
• Identify gaps and opportunities to strengthen a consistent, enterprise‑wide approach to content governance across relevant business units and channels.
• Contribute to auditing and reporting on the organisation’s content maturity.
• Risk management – identify potential risks associated with content and support the business in mitigating those risks.
• Support content incident management and delivery as needed, ensuring appropriate controls are in place.
• Ensure content risks are reported through appropriate channels and tracked through to resolution.
• Stay informed of industry and regulatory changes that may impact content and proactively identify opportunities to reduce content compliance risk.

Requirements 

• Experience working in an enterprise digital content team in a highly regulated industry.
• Strong knowledge of content development and maintenance, from creation through to publication, across multiple digital channels.
• Experience working in an Agile-first business with cross functional teams including digital product, technology, marketing, risk, product and legal teams
• Excellent written and verbal communication skills.
• Experience conducting content audits, content reviews or quality assurance activities across content teams highly desirable. 
• Ability to clearly articulate complex requirements and findings for a broad audience of stakeholders.
• Demonstrated ability to influence behaviours and support teams to improve content practices.

Why you’ll love it?

At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world, and we know this starts with delivering our purpose for our people.   

Our wellbeing program Viva has been designed to help you to live a healthy and happy life. It includes access to health & general insurance discounts, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. Through Viva you have access to a range of benefits that will help you to maintain your physical, mental, social, digital, environmental and financial wellbeing. As well as a competitive salary, a range of Bupa benefits and flexible working, you’ll be challenged and encouraged to innovate. 

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.