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Clinical Service Design and Implementation Lead
Melbourne, Australia
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we.
We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
The Role
As we navigate a major organisational transition, we’re strengthening our team to support our future direction. This role offers an opportunity to play an important part in shaping the next phase of our business.
In this 6-month Fixed Term Contract role commencing early 2027, based in Canberra, Brisbane, Sydney or Melbourne. The Clinical Service Design and Implementation Lead will report to the Principal Clinical Lead, this role is responsible for analysing current clinical services, identifying service gaps and developing comprehensive, endorsed approaches to operationalising targeted solutions across each clinical stream, while maintaining alignment between Operations, Clinical, Contract and Defence stakeholders.
Responsibilities include:
- Lead the design and optimisation of clinical services, models of care, clinical pathways, workflows and service delivery processes using evidence-based practice and person-centred design.
- Analyse existing clinical service arrangements to identify gaps, duplication, inefficiencies and opportunities for improvement.
- Develop and maintain clinical service documentation, workflows, pathways, protocols and operational processes.
- Identify clinical, workforce, operational, technology, training and governance requirements to support effective service delivery.
- Manage delivery against agreed scope, timelines, budget, resources, quality standards and performance expectations.
- Ensure clinical services comply with clinical governance frameworks, professional standards, contractual obligations, legislation and relevant policies.
- Promote quality, safety, equity, access, continuity of care and positive member experiences across clinical service delivery.
- Monitor and report progress, performance, risks, issues and dependencies, escalating concerns and recommending mitigation strategies.
- Support change management, staff education, training, communications and evaluation of clinical service outcomes.
- Engage with the Principal Clinical Lead, GM Clinical Operations and Governance, Defence stakeholders, clinical SMEs, Operations, Contracting, Projects, Clinical Governance teams and external partners to maintain alignment and support effective service delivery.
What you’ll need to make it possible
- Minimum 8 years of substantial clinical practice experience and 5+ years in clinical service delivery or healthcare management.
- Demonstrated experience in clinical service design, models of care, clinical pathways, quality improvement or service implementation.
- Experience in project, program, service design or change management, ideally within Defence healthcare or complex, multidisciplinary, contracted or geographically dispersed healthcare environments.
- Strong knowledge of clinical governance, risk management, quality and safety, and evidence-based clinical practice.
- Sound professional judgement, systems thinking, problem-solving and commercial awareness, with the ability to translate requirements into practical operational processes.
- Excellent written and verbal communication skills, including stakeholder engagement, detailed reporting, recommendations and implementation documentation.
- Tertiary qualification in a relevant clinical discipline, such as Nursing, Allied Health, Pharmacy or another health field, with current unrestricted AHPRA registration or relevant professional accreditation where applicable.
- Postgraduate qualifications in health leadership, healthcare management, public health, clinical governance, quality and safety, project management or service design are desirable, as is a strong understanding of the ADF Health System and the healthcare needs of serving members.
Please note: Applicants must be Australian citizens and eligible to obtain and maintain a Baseline Security Clearance.
We will be shortlisting and interviewing as soon as we get suitable candidates so please apply as soon as possible
Why you’ll love it?
We support our people to be the healthiest and happiest versions of themselves.
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment.
We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
If you need any reasonable adjustments during the recruitment process,
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