Practice Manager | Bupa Malvern Medical Centre 

Full time permanent position in our brand new, state-of-the-art medical centre! 

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. 
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.  

Here, your work has purpose, your voice matters and your future is full of possibility. 
Just imagine the impact you could make. 

The purpose of this job is….. 
Our Practice Manager's plays a pivotal role in overseeing the efficient operation of the practice. They are responsible for the administrative, operational, financial, clinical quality and safety aspects of the practice. This role will lead the delivery of a health service recognised for its exceptional customer experience, outstanding client outcomes and highest level of clinical safety and quality. This is a key Bupa leadership role delivering exceptional performance, ensuring Bupa is loved by customers and employees love working at Bupa.

What you’ll need to make it possible 

• Available to work full-time, 38 hours per week onsite at our Malvern Medical Centre 
• Strong leadership skills and exposure to people management within the health industry  
• Demonstrated commitment to, and practice of, leadership driven culture and building collaborative working environments  
• Effective communication and interpersonal skills 
• Proficiency in using healthcare management software and technology (Best Practice preferred)
• Contribute to the development and implementation of the practice's long-term strategies and goals.
• Handle patient feedback, complaints, and concerns in a professional and empathetic manner. 
• Implement patient satisfaction initiatives and strategies to improve patient experience. 
• Foster a positive work environment and promote teamwork among staff. 
• Oversee day-to-day operations, ensuring the smooth functioning of the Centre.
  

Why you’ll love it? 

• We support our people to be the healthiest and happiest versions of themselves. 
• With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence.
• Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.
  

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together. 

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.