Join Bupa Aged Care and be at the heart of it in Armidale

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work. 

We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that. 

Make the move to the captivating charm of Armidale, New South Wales - a hidden gem amidst the scenic landscapes of the New England region. From breathtaking waterfalls to historic colonial architecture, Armidale offers a diverse range of experiences. 

Enjoy a thriving cultural scene, friendly locals, and a perfect balance between city convenience and country tranquillity. Embrace the essence of Australia's natural beauty and warm hospitality in Armidale.

To learn more about our beautiful care home visit: https://www.bupaagedcare.com.au/aged-care-homes/bupa-armidale

The heart of the role:  

Care Manager - As our Care Manager, you will work as part of a team of empathetic and caring clinical professionals. You will support the General Manager in managing and leading the delivery of person-centred care of residents, ensuring the highest standard of ongoing assessment, care planning and evaluation and clinical governance, helping them to live longer, healthier, and happier lives.

Quality and Education Manager - As our Quality Education Manager, you will lead the home in relation to quality care and services, ensuring quality governance, compliance and the competency of team members is delivered to achieve the requirements of the Aged Care Quality Standards. You will assist in identifying improvement opportunities as well as hands on support in remediating gaps, and coaching Care Home leadership team for sustainability.

This is a combined Care Manager and Quality Education Manager role, offered as a fixed-term, full-time position to provide maternity leave cover. The role will oversee and support the clinical operations of the Home through to February 2026.

Duties include:

• Oversee the daily clinical operations of the care home
• Support and lead the care home clinical team including coaching, mentoring, staff allocations and delegation, performance management and education
• Review clinical incidents, complaints, and changes
• Lead compliance with AN ACC assessments
• Manage person-centred care planning and evaluation for residents - including case conferencing with families and carers
• Prepare and conduct clinical governance audits
• Oversee medication management in accordance with resident needs and legislative requirements
• Liaise with allied health, medical practitioners, and other services to provide optimal resident care
• Provide quality focused leadership and coaching.
• Identify areas of employee’s skills/knowledge that require further learning/competency development and create a plan to achieve this
• Maintain the Care Home’s Plan for Continuous Improvement (PCI) in collaboration with leadership team Meet monthly or more frequently with the GM and CCM’s to review and track progress of PCI items.
• Complete month end Quality Indicator Report, including analysing data, discussing, and articulating insights with CCMs and GMs, and ensuring improvements are transferred to the PCI and implemented.
• Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analysed, with any improvements documented and actioned.
• Ensure care home and team members are prepared through preparedness activities and maintains currency of the Commission Entry Questions.
• Coordinates the completion of all monthly Care Home Audits within the Operations Essential audit program.
• Management and delivery of the highest quality clinical care of Residents person centred care for residents, including assessment, planning, implementation, and evaluation.

The Benefits 

• VIVA Happier & Healthier - our employee wellbeing program. We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you. 
• 5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.
• Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows. 
• Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence  
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support 
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it  

What will you bring?

• Bachelor of Nursing with current AHPRA is essential
• Post grad qualification in aged care highly regarded
• Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable.
• Proven track record in delivering quality clinical care, coaching, delivering training.
• Experience managing a minimum of 30 beds
• Proven track record in delivering quality clinical care within an aged care or acute setting
• Excellent clinical assessment skills and care planning capabilities
• Highly effective communication, leadership, and relationship management skills
• An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

Be at the Heart of It – your new team is ready to welcome you!                                                   

Just so you know, everyone will be required to complete pre-employment checks as part of the application process.  

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application. 

*Eligibility criteria and conditions apply