Claims Processing Consultant
Adelaide, Australia
- Permanent Opportunity | Commencing February 2026
- Hybrid Work Model – Adelaide CBD & Work from Home
- Comprehensive Training Program | Market-Leading Employee Benefits
About the Opportunity
We are excited to offer a permanent opportunity for motivated and detail-driven professionals to join Bupa as Claims Processing Consultants. This role is ideal for candidates seeking long-term career stability, structured development, and the chance to make a meaningful impact in healthcare.
As a Claims Processing Consultant, you will manage the end-to-end assessment of a diverse range of claims across Hospital, Medical, and Ancillary services. Acting as a trusted link between Bupa, our members, and healthcare providers, you will ensure claims are processed accurately, enquiries are resolved efficiently, and our high standards of service excellence are consistently delivered.
Key Responsibilities
- Assess and process Hospital, Medical, and Ancillary claims in line with policy and regulatory requirements
- Interpret health insurance policies, schedules, and legislation with precision and care
- Manage inbound and outbound communications relating to claims and member accounts
- Identify opportunities to improve processes and support digital self-service initiatives
- Collaborate with internal teams to ensure timely and accurate resolution of enquiries
Work Arrangements
Your first three months will be spent onsite at our Adelaide CBD office, where you’ll complete a comprehensive training and onboarding program. Following this, you will transition to a hybrid working arrangement, balancing time in the office and working from home in consultation with your Team Leader.
About You
Previous experience in health insurance or claims is not required. We’re looking for individuals who are curious, analytical, and committed to delivering high-quality outcomes in a fast-paced environment.
You will bring:
- Strong written and verbal communication skills
- Confidence using multiple digital systems and platforms
- Exceptional attention to detail with a strong compliance mindset
- A proactive, solutions-focused approach to problem-solving
- Effective time management and the ability to meet deadlines
- The ability to work both collaboratively and independently
Support Every Step of the Way
At Bupa, our people are central to everything we do. Our global wellbeing program supports your mental, physical, financial, social, and environmental wellbeing, helping you thrive both inside and outside of work.
Our benefits include:
- Fully subsidised Bupa health insurance
- Discounts on travel, home, dental, and optical services
- Exclusive savings with partner brands including Apple, Endota Spa, and New Balance
- An additional wellbeing day of annual leave each year
- One paid volunteer day annually to support causes that matter to you
We are proud to be an inclusive employer and are committed to creating a safe and welcoming workplace that reflects the communities we serve. Applications from all backgrounds are encouraged. If you require adjustments at any stage of the recruitment process, please let us know when applying.
Join Bupa and build a meaningful, long-term career where wellbeing truly goes beyond the workplace.
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